Why should I join the ProPoints Program?
You should be rewarded for supporting Quali-Pro™ and Vegetation Manager® brand products. And in order to show our gratitude, the people at Quali-Pro and Vegetation Management want to invite you to join the rewards program that will get you to your points goals faster than any other. ProPoints is the fastest way to reach your reward goals because ProPoints offers more points for purchases of select Quali-Pro and Vegetation Manager Brand products than other programs.
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...Who can participate in ProPoints?
Golf Course, Lawn & Landscape, Ornamental, and VM Professionals are eligible to participate in the ProPoints reward program.
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...When will I receive a statement in the mail?
Statements will be mailed on a quarterly basis.
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..Who is The Incentive Group?
The Incentive Group has over a decade of experience in reward programs, and is working with ProPoints to provide merchandise fulfillment. They can also answer questions about merchandise and travel you see in the online catalog.
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...I forgot my ID number and pin number. Who do I contact?
Call 866-979-8994 for account customer service.
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...How are points earned?
Points will be awarded based on purchases. See the product matrix for products included in the program and their point values.
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...How are my points credited to my account?
Points will be credited to accounts based on purchases of qualified Quali-Pro and Vegetation Manager brand products. Copies of receipts must be submitted along with contact/account information in order to properly credit your account.
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...When do my points expire?
Points expire 60 days from the date of program cancellation. Reasonable notice will be given of program cancellation.
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...My account balance does not look like it reflects the correct balance.
Simply call (toll free) 866-979-8994, and we will be happy to research your account history.
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...What is your mailing address to send in invoices?
FarmSaver.com
ProPoints Reward Dept.
P.O Box 21365
Seattle, WA 98111
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...What is your fax number for sending in invoices?
800-979-4075
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...How can I correct errors or the spelling on my information?
Call us, fax, or mail, whichever is more convenient for you. Please be aware that the name of a golf course or business cannot be changed since points remain with the company and not the representatives of the company.
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...If I move to another golf course/ business, can I take my current points with me?
Points are assigned to businesses so they are not transferable.
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...What can the points be redeemed for?
Participants can redeem their points for merchandise and travel packages consistent with points earned. Merchandise and travel items can be selected from the online catalog and redeemed directly through ProPoints/Farmsaver.com customer service.
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...How do I redeem for merchandise, travel, or GCSAA credits?

To receive a reward simply call ProPoints customer service. Choose the reward(s) after checking your records to see that you have accumulated enough points. Please be sure to specify your shipping address.

To phone a redemption request dial: 866-979-8994
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...Are ProPoints points only good for airline travel?
No. You can choose from a wide variety of travel options…many airlines, many different resort and hotel accommodations, cruises, special leisure and sporting packages. In addition, your ProPoints can be redeemed for a wide variety of high-end, branded merchandise out of focused categories…you decide what rewards you would like to earn!
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...Do I need to redeem my travel points through the ProPoints Redemption Center?
Yes. The program is designed based on relationships developed by ProPoints and various travel partners and suppliers. As such, your Points can only be honored through the program redemption center. Additionally, our travel redemption agents can assist you with arranging any additional travel needs you might have at the time you redeem.
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...Is it complicated to redeem?
No, you simply call the ProPoints Redemption Center, toll-free. Customer service representatives will help you through the redemption process at 866-979-8994.
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...Can I combine cash with my points for higher reward levels?
No.ProPoints is based on a point-value system, not a cash-value system.
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...Will I incur any additional costs when I redeem my ProPoints?
Your ProPoints are designed to provide you with merchandise to your doorstep, or a complete travel package. However, charges such as hotel tax, port charges, gratuities and additional charges for services at your destination may be incurred, as is the case with many travel packages. There are no additional shipping or sales tax costs for merchandise redemptions.
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...I have not received my reward yet, but I have changed my mind and want a different one. How can I make the change now?
Simply call the redemption line at 866-979-8994 and a redemption specialist will assist you. It may be possible to change the reward selection.
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...How do I change a reward after I get it in the mail?
Simply call the redemption line at 866-979-8994 and a redemption specialist will assist you.
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...What if I want to upgrade my reward (ex: I would like my laptop to include a zip- drive)?
Call the redemption line at 866-979-8994 and a redemption specialist will assist you.
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...How long can I count on the current rewards being available?
If a newer version of the product you are interested in becomes available, we will update the online catalog as product information becomes available. In any case, you will receive an item of equal or greater value.
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...How long will it take for my reward to get to me?
Merchandise rewards take 3-5 weeks for delivery. Travel rewards are done on the phone with a Travel Specialist.
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...Am I taxed on the reward's value or is my employer taxed?
Merchandise send to the company will not receive a 1099. Any merchandise sent to an individual's home address will be subject to a 1099. All travel redemptions will be subject to a 1099.
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  © 2008 FarmSaver.com LLC
Quali-Pro is a registered trademark and ProPoints and T-NEX are trademarks of FarmSaver.com LLC.